> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.namehero.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Cannot Connect To cPanel

[![](https://storage.crisp.chat/users/helpdesk/website/da758e383093d000/7b38f6ad-64a8-46c4-86e6-19497d_11pc0lr.png)](https://namehero.intercom-attachments-1.com/i/o/676209183/5ef061d26503825c82d7659f/cpanelconnect.PNG?expires=1728569700&signature=7c543f471e0a0db87d6feb80e86347974b81a43df92d9afd51551d3a6755f031&req=cichFMl3nIlcFb4f3HP0gL9GcbB0EOQAJjBCyCI3jSLaxaXFx45nHRneZ%2B8v%0ALcp0oTCAKpU2Tm%2Ff%2Bg%3D%3D%0A)

# ERR_CONNECTION_TIMED_OUT

If you're getting this error, it's most likely [your IP Address has been blocked](https://www.namehero.com/knowledgebase/38/Is-Your-Website-Down-Or-IP-Blocked.html) for a failed login.  
​  
To resolve:  
​

* Go to [http://ip4.me/](http://ip4.me/)
* **Copy** your IP Address
* [Submit a ticket](https://www.namehero.com/supporttickets.php) with your IP asking our team to unblock

Once your IP address has been whitelisted it won't be blocked again.