> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.namehero.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How To Migrate Your Website(s) To NameHero

We're so happy to see you choose NameHero as your web hosting provider! From our own experience, we know how stressful migrating to a new web host can be, therefore we've developed a policy to ensure you have the best experience possible.

Before requesting a NameHero Migration, please review the below policies based on the Web Hosting service you purchased:

# How To Migrate To NameHero

# Web Hosting Migration

* **Starter**, **Plus**, **Turbo**, and **Business Cloud** customers receive _1 (one) complimentary website migration_ within the first 30 days of placing their order.
* Clients migrating from a cPanel hosting environment will have their entire account restored (including emails, databases, etc) as long as we are able to obtain a full cPanel backup. Those migrating from non-cPanel environments or those where we are unable to obtain a full, non-corrupt cPanel backup, will only have the website files migrated and 1 (one) databases.
* Accounts larger than 8GB compressed do not qualify for our complimentary migration service.
* Our complimentary migration service is provided on a "best effort" basis.
* _Specific Migrations_: Some customers may require specific needs outside of our complimentary policy. Depending on the work involved, we maybe able to accommodate, but these migrations may incur a charge, determined by the work involved. Please continue with the request below, and our team will evaluate your request, and provide your options.

# Reseller Hosting Migration

* **Silver**, **Gold**, **Platinum**, and **Diamond Reseller Hosting** customers receive _20 (twenty) complimentary cPanel account migrations within the first 30 days of placing their order._
* Accounts larger than 8GB compressed do not qualify for our complimentary migration service.
* If you have more than 20 (twenty) cPanel accounts or your current provider does not provide cPanel access, a migration fee maybe assessed.
* Our complimentary migration service is provided on a "best effort" basis.
* _Specific Migrations_: Some customers may require specific needs outside of our complimentary policy. Depending on the work involved, we maybe able to accommodate, but these migrations may incur a charge, determined by the work involved. Please continue with the request below, and our team will evaluate your request, and provide your options.

# VPS/Cloud Dedicated Migration

* **VPS Hosting** and **Cloud Dedicated** customers receive free WHM -> WHM migration if the customer has 'root' access on the source server. If not, _20 (twenty) complimentary cPanel to cPanel migrations with a maximum limit of 8GB per account within the first 30 days of placing their order._
* If you have more than 20 (twenty) cPanel accounts or your current provider does not provide cPanel access, a migration fee maybe assessed.
* Our complimentary migration service is provided on a "best effort" basis.
* _Specific Migrations_: Some customers may require specific needs outside of our complimentary policy. Depending on the work involved, we maybe able to accommodate, but these migrations may incur a charge, determined by the work involved. Please continue with the request below, and our team will evaluate your request, and provide your options.

# How To Request Your Migration

* **Step #1** Login to the [NameHero Client Area](https://www.namehero.com/login)
* **Step #2** Complete our [Migration Request Form](https://www.namehero.com/submitticket.php?step=2&deptid=6) (one per domain)
* **Step #3** Allow our team 24-48 hours (most of the time much sooner) to complete the migration.
* **Step #4** Enjoy our high-speed, reliable, affordable, and scalable web hosting!