> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.namehero.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How To Retrieve Your NameHero Support Pin

The [NameHero Client Portal](https://www.namehero.com/login) is where you manage all of your web hosting services, domain name registrations, log support tickets, pay invoices, get your support PIN and more.

To ensure a high level of account security, we require that all customers provide their support PIN to make any account changes.

**Follow these steps to login to our Client Area and obtain your support PIN:**

1) Go to the [Client Area Login](https://www.namehero.com/login) page.

2) Enter the **email address** and **password** you used during your initial registration:

[![](https://storage.crisp.chat/users/helpdesk/website/2777d775319cb000/7fdf0857-d1ac-4e06-8fc0-c5c81f_1wk6rh0.png)](https://downloads.intercomcdn.com/i/o/1096951015/8319a34dc01e5c9d639022e2/Screenshot+2024-06-28+143131.png?expires=1728569700&signature=8da298c75371fd021e6d0410bd27dea123cd6fcc8465d784cbf243530cc4e8f5&req=dSAuEMB7nIFeXPMW1HO4zUJ666e80xuXUv0gHz609TqRqRk8bsNGHWyuc39x%0A0ULUmi1fAN7VuYwEaOQ%3D%0A)

3) Click **Login to NameHero.**

4) This will take you to our **Client Dashboard** where you can then manage your account:

[![](https://storage.crisp.chat/users/helpdesk/website/567ee88ec08d4800/34cce280-5ec9-477f-8b06-363cd3_kk55j3.png)](https://downloads.intercomcdn.com/i/o/707202240/205eca75d8277daf82665308/dashboard.png?expires=1728569700&signature=7faf64c2e0529a650816ffd08636b2055610c10bb0eae52eb3b2c1c67914c134&req=cyAgFMl8n4VfFb4f3HP0gBJ5QvbnbVOHYtiHrU5%2Fz4UBvIr%2B%2Fr7d9UcNKMpz%0AlzEa26zhFWIv%2BspUDA%3D%3D%0A)

5) To retrieve your support PIN, click on your name in the top right then go to **Account Details.**  
​

[![](https://storage.crisp.chat/users/helpdesk/website/5b3e364fd0d8f000/1f8231b3-857f-4094-9cf9-5688ef_1lrpa6c.png)](https://downloads.intercomcdn.com/i/o/1096953006/cbdc7cb4b4bd8b78690b7e05/Screenshot+2024-06-28+143821.png?expires=1728569700&signature=870a15fe9accb18737703f427a12d843cc73c5bdf961488c4d365ceacbf2b8da&req=dSAuEMB7noFfX%2FMW1HO4zRRQDfrCyCNO%2F5ZVZzADSAF%2BSkvAkhneRO%2BFap7M%0AM4aSgFr3ltbMG%2BV%2BEjk%3D%0A)

6) Scroll down towards the bottom. You will see the support PIN in the **Additional Information** section part way down the page:

[![](https://storage.crisp.chat/users/helpdesk/website/51568849d5e0a800/07132adb-a59d-4895-ba82-a1fe11_u55x0e.png)](https://downloads.intercomcdn.com/i/o/707204721/ee72b9600a62c74efd417d47/support-pin.png?expires=1728569700&signature=6700c7796a4178b177717bf8b33dc1a9c2f033da4f33bbc24f2f7ec34b5a4adb&req=cyAgFMl6moNeFb4f3HP0gITNQlYkJ5M8314HVADl9c9XQ5CDW%2FQZpVDd4AV8%0A7GSg9bSC%2F6JwqlZMKw%3D%3D%0A)

**Provide our support team with your custom support PIN then you will be all set!**