> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.namehero.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How To Submit A Support Ticket

Submitting a ticket is one of the ways that you can quickly get ahold of our Hero Support Staff. Our goal at *NameHero.com* is to make your web hosting experience as easy as possible so you can focus on what matters, your website or business!

In this tutorial, we’ll show you **how to submit a support ticket**.  
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**STEP 1:**  Login to your [NameHero Dashboard](https://namehero.com/login/)!

**STEP 2:**  After login, on the lower left, click on Support. A menu will open, then click on 'Open Ticket'

![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/9/f/a79f0cb367cf8000/iscreen-shoter-google-chrome-2_55igw7.jpg)


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**STEP 3:**  Choose the desired support ticket type on the next page.


![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/9/f/a79f0cb367cf8000/iscreen-shoter-google-chrome-2_jnmi4c.jpg)​


Fill out the rest of the form and your ticket will be opened and put into the ticket queue!   A support tech will be looking at it very shortly!

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You can also, use our Chat to talk to a Level 3 tech 24x7 or simply call us M-F 9-5 CST  

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![](https://storage.crisp.chat/users/helpdesk/website/-/a/7/9/f/a79f0cb367cf8000/iscreen-shoter-google-chrome-2_njbd5c.jpg)

If you use the Live Chat or decide to call us, please have your [Support Pin](https://help.namehero.com/en/article/how-to-retrieve-your-namehero-support-pin-abeyh/) ready for verification!  
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A member of our support team will immediately follow-up with your issue.