Articles on: Domains & DNS

What Are Name Servers And Where Do I Find Them?

Name servers are what connect your website to your domain and are essential to setup regardless the web hosting service you're using. Most often they are in this format: ns1.namehero.com and ns2.namehero.com. These are unique depending on the web hosting service ordered.

The first step to get your website live on NameHero's Web Hosting is to make the connection between our cloud hosting servers and your domain name.

If you're registering a new domain while purchasing your web hosting package, this configuration is automatically set:

If you already have an active domain and hosting, but are moving your services to NameHero, it's important to not change your Name Servers until your files are transferred over. For example, you currently have yourdomain.com setup and hosted with another provider such as GoDaddy. You're wanting to move this service to NameHero, therefore you have a couple of options:

Instructions for how to update your DNS servers:

And a quick google search should help you to find the information at any other respective registrar. Or you can simply open a ticket with the respective registrar and they can take care of it for you.

Very Important: Once you change your name servers to NameHero's your domain will point to the content on our servers. If your website files have not been migrated, your website will not display correctly!

Where can I find my DNS servers to use?

Name Servers are unique for each hosting service at NameHero. As mentioned above, they're normally in the format of ns1.namehero.com and ns2.namehero.com. If you are a reseller or using your own custom dns, it may be different.

STEP 1: Your Welcome Email - When you complete your order from NameHero, we'll send you a welcome email that'll list your unique name servers. If you accidentally deleted the email, you can always find it in our email archive insider our Client Portal.

STEP 2: In your NameHero dashboard, click on you respective service to manage it. On that screen you can see the exact dns servers to use!

On a shared account... it will almost certainly be ns1.namehero.com & ns2.namehero.com.

Example on a shared account:

Example on a custom VPS:

Once again, it's very important for existing websites, not to change their name servers until you're 100% certain your files are on our servers.

Updated on: 13/06/2025

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