The Basics Of How To Use JetBackup5

At NameHero we offer a backup you can rely upon!

At NameHero, we understand the value of your data and are committed to providing the best backup solutions. That's why we offer complimentary nightly and weekly offsite backups for every cPanel account on our Web Hosting or Reseller Hosting packages. With the release of JetBackup 5, you can enjoy an even more seamless backup experience. We do recommend you take advantage of this feature to make it a part of your regular routine to make backups for local storage on your computer. Disasters happen! Should something happen to your website and the daily and weekly backup doesn't go back far enough, you might find yourself rebuilding your entire website!

If you would like to have additional offsite backup storage to increase the number of daily backups available to choose from, please open a ticket and request additional storage for your backups! It's quite affordable for peace of mind knowing we got you covered with offsite storage!

The Basics!

We are going to cover these topics:
How to download a daily or weekly backup
How to create a backup on demand
How to restore a single file or folder
Frequently Asked Questions

If you have a problem with any of these tutorials and need a backup, you can open a ticket and ask us to do it for you!

The dashboard is divided into two main sections: Restore & Download and View & Manage. In the Restore & Download section, you have access to various backup options such as Full Backups, Home Directory, Cron Jobs, Databases, Database Users, DNS Zones, Certificates, Email Accounts, and FTP Accounts. These options offer a comprehensive backup solution for all aspects of your cPanel account.

How to download a daily or weekly backup!

STEP 1: Login to your cPanel and Navigate to the JetBackup 5


STEP 2: Click on Full Backups.


STEP 3: Click on either the daily or weekly backup to highlight and select it. Then at the bottom you can use the Download button.


STEP 4: When you click the download button, you'll see this pop up! If there is something in the backup you do not need you can deselect it here! (for example, if you do not wish to download all the email and email accounts!). Then click the Download Selected Items button below. This will queue the remote backup to compile your files and send them to the Queue.


STEP 5: The Queue icon has a clock on it. (bottom left) Depending on the size of your backup you can check the queue. Once it shows 'completed' you can then move on to the download!


STEP 6: Now click on the downloads icon and download the selected backup! It's that easy!

How to create a Backup on Demand!

Although the daily and weekly have you covered, sometimes you need to make a backup on demand! Please note, accounts over 20GB or 500k Inodes, the backup on demand feature will not work. You'll need to open a ticket to have us create a custom backup for you.

STEP 1: Click on the 'Create Backup On Demand' button...


STEP 2: You will see a pop up. Click OK.


STEP 3: You'll soon see a notice in the upper right!


STEP 4: You can check the Queue for your backup progress! Once it shows completed you can move on to the next step!


STEP 5: Highlight the selected backup to turn it orange. Then click on the 'Download' button...


STEP 6: You'll see a pop up letting you choose what you wish to download. Click on 'Download Selected Items'.


STEP 7: You'll be taken to the Queue again. Once you see it completed you can then proceed to the downloads!


STEP 8: Now simply click on the Download button!

How To Restore a single file or folder!

STEP 1: Click on Home Directory


STEP 2: Click on the desired date in the backup list so it makes it orange. Then under the selected files click on the 'Change File Selected' button.


STEP 3: Scroll down to the public_html and double click on it to go into that particular folder. (If you want the entire public_html directory simple check the box next to it. But for this example, we are just restoring a single file.

STEP 4: Check the box next to the desired file and then click the 'Select Files' button on the lower right.

STEP 5: Almost done... At this point, you can either download the file or click on the 'restore' button. We are going to restore the file.


STEP 6: Once you hit restore, you'll see this pop up. Click the 'Restore Selected Items' button. That's pretty much it!

Frequently Asked Questions!

Where is the native cPanel Backup icon?

We use JetBackup instead of cPanel's native backup function for our Web Hosting and Reseller Hosting nodes. JetBackup is more efficient and allows quick restoration of files, databases, and email accounts without requiring a ticket. JetBackup has closely collaborated with the cPanel team, leading cPanel to recommend JetBackup over its native solution. The full account backups inJetBackup contain the same structure as native cPanel backups, providing you with the best of both worlds – the same backup structure and easier access to restoration.

Why is the Create Backup on Demand option not available?

If your cPanel account has more than 500,000 inodes (files) and/or is larger than 20GB in size, the backup on demand option is not possible due to server limitations. You can use an FTP client to manually download all your files and PHPMyAdmin to export your database. Additionally, you can always download a full account backup.

My data is not restoring?

If you're using an application like WordPress for your website, you must restore both the files and database in the event an update has altered the database tables. Ensure you complete both tasks as highlighted above. Additionally, larger websites take longer to restore, so please keep checking the queue to make sure each task has completed successfully.

Should I keep my own backups?

Yes! NameHero provides nightly and weekly backups for each account, but you are still responsible for your data. While rare, there is always a chance of backup corruption, and there is never a substitute for keeping your own backups locally.

How many days of retention do you backup?

One nightly backup and one weekly backup. For example, if it's Tuesday, you'll have a backup taken late Monday night and a weekly backup taken some time around the weekend (Friday, Saturday, or Sunday). If you would like more than one daily backup, you can order Premium backups, which gives you the ability to store up to 30 days of backups. Open a ticket with our billing team to get this added to your account.

Do VPS/Cloud Dedicated Servers come with complimentary backups?

No. Our complimentary nightly and weekly backups only include our Web Hosting and Reseller Hosting packages. If you have a VPS/Cloud Dedicated server, you are responsible for your backups or you can order the Snapshot option.

I forgot to pay my invoice, and my account was terminated. Do you have a backup?

Accounts that fail to pay invoices in a timely manner are subject to termination per our Terms of Service. As a courtesy, our system retains terminated account backups for up to 7 days, but we cannot guarantee it. Additionally, a fee will be assessed to restore terminated account backups.

If you are in doubt about any of this, you can also just open a ticket and one of our NameHero techs can perform a backup for you.

Updated on: 23/04/2025