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How To Signup For Web Hosting
How To Signup For Web Hosting

Step-by-step process to getting your web hosting account online with NameHero.

Ryan Gray avatar
Written by Ryan Gray
Updated over a week ago

NameHero is one of the leading web hosting providers in the world offering four high-speed, reliable, and scalable packages. Read through this article to help determine which one is best for your website/business.

You can then easily setup your account in five minutes:

Tip: Turbo Cloud is our most popular package by far.

Step 2: Register a new domain or use your existing domain:

Step 3: Choose Billing Cycle:

The longer you signup, the more you save. Coupons valid first invoice - therefore 3 years is an awesome deal :)

Step 4: Configure Your Package:

Tip: I recommend them all because our new customer discount applies!

  • Premium Backups - NameHero provides complimentary nightly and weekly offsite backups you can easily access inside of cPanel. If you'd like to have up to 30-days of additional offsite backups, you may select a backup quota. The prices shown are per month and you can upgrade at anytime. These backups are also available inside of cPanel and can be restored on-demand.

  • Malware File Cleanup - NameHero provides complimentary Malware scanning weekly that checks to see if your website has been injected with malicious code, most-of-the-time from outdated or unsecured WordPress themes/plugins. The complimentary scan will auto quarantine files with malicious content that may break your website causing it to go offline. Instead of quarantining, this feature will automatically go into the file with the malicious content and remove the malicious code, but leave the file intact to keep you website online. This is recommended for those using WordPress with third-party themes/plugins.

  • SSL Certifications - NameHero provides free and automatic SSL certificates for all accounts. However, this option provides a Wildcard SSL certificate which is especially useful for those doing "multisite" with WordPress. Additionally eCommerce / Business websites will select this option to have a premium SSL certificate, not from Let's Encrypt.

If you selected Register a new domain, you'll need to configure some additional options:

  • DNS Management - This option provides the ability to manage/add DNS records for your domain. If you're ordering web hosting, you do not need this option. This is primarily for those that are ordering a domain without hosting.

  • ID Protection - When you register a domain, your full name, address, phone number, and email address are stored in a public database called the Whois Database. This gives anyone the ability to see who owns a domain. ID Protection masks your personal information using our WhoisHero service that acts as a proxy, passing along legitimate correspondence to your, while protecting you from Spam/Marketing solicitation. (Highly Recommended)

  • Email Forwarding - This option allows you to forward custom email addresses @yournewdomain.com to an existing email account (such as your @gmail.com). If you're ordering web hosting, you do not need this option. This is primarily for those that are ordering a domain without hosting.

Step 5: Review Your Cart

This screen puts together all of the options you've selected, displays the pricing, and also applies any applicable promotional code you may have used.

Step 6: Enter Your Billing Details

The checkout process begins with creating your NameHero account.

If you're an existing customer/already have an account you can click the Already Registered button and login.

It's important that you enter valid personal information as we utilize verification software to ensure that it is accurate. If you're placing your order from an alternative location from your billing address, additional verification maybe necessary to complete your signup.

Under Additional Required Information, you'll need to enter a four-digit Support PIN that will be used if you ever need to call into support or verify that you're the legitimate owner of the account. Please be sure to write this down as it will not be shown again, for your security.

Since this example is registering a new domain, it's going to use your Billing Address as the default domain contact. If you're registering the domain on behalf of a client, you can select the drop down to enter their contact information.

Finally, you should use the Generate Password button to generate a strong, unique password for your account. Please make sure to write this down or store in a password manager.

Step 7: Select Payment Method And Checkout

We recommend using the default Credit Card option to pay for your account. We accept all major credit and debit cards including Visa, Mastercard, Discover, and American Express (look for the logo on the front of your card). The CVV/CVC2 code is normally an unique three-digit code found on the back of your card (four-digit on the front for Amex).

We also recommend entering a name for your card so you can easily identify it on your account. By default, this card will be used for your future renewals/invoices so you never have any lapse in service or lose your domain for failure to renew each year.

PayPal - Some customers wish to pay with PayPal which we also accept. PayPal allows you to pay with any major credit/debit card as well as the ability to send an eCheck from your bank account. Please note: eChecks can take up to five-business days to clear and your account will not active until it has done so.

Coinbase - You may also pay your invoice with Cryptocurrency such as Bitcoin (BTC), Ethereum (ETH), Dogecoin (DOGE), or other popular Cryptocurrencies supported by Coinbase. You are not required to have an account with Coinbase. A wallet address and QR code will be provided to you for submitting payment via your preferred crypto wallet.

Credit Card (Stripe) - For those customers located outside of the United States, you may wish to use Stripe to process an International Credit Card. Specifically, if you're paying with a debit card provided by Payoneer, you must use Stripe for the transaction to go through.

Superhero Specials - From time-to-time we may send exclusive marketing opportunities to your email, including renewal coupons/discounts. You may opt out of these here by clicking this toggle.

Read Our Terms - It's VERY important that you read through our Terms of Service which includes our Acceptable Usage and Payment Policy so you understand the type of content we do not allow (i.e. zero tolerance adult content) and how we handle renewals, refunds, and other payment items.

Once you click Checkout, your information will be validated, and as long as successful, your account will Instantly Activate. You will then be directed to our Client Area where you can begin managing/using your account and sent a Welcome Email with all of the details.

Common Problems

  • MaxMind Error - If we are unable to automatically verify the details you entered, you maybe shown a MaxMind Error that directs you to open a request with our Billing Team to provide the verification manually. Please send a photo copy of a valid, government issued ID (i.e. drivers license/passport), a current utility bill/banking statement (that matches the address on your ID card), and photo copy if your physical credit/debit card (you may black out all but last four digits). This will allow our team to quickly verify your details and help you get your account online ASAP.

  • Credit Card Declined - Your financial institution may decline your credit/debit card for a variety of reasons. Most provide very generic replies to our system, so it's best to call the number on the back of your card to see why it was declined. You may manually reattempt the charge by navigating to the invoices in your account, clicking on the invoice, and clicking "Pay Now." You can also change your payment method on this screen.

  • PayPal eCheck - If you used PayPal as your payment method and your account doesn't immediately come online, you may have sent an eCheck which must first clear your bank. As noted above, this may take up to five business days, so you would need to contact PayPal's customer service team to resolve.

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