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How To Cancel A Product Or Service
How To Cancel A Product Or Service

Easily cancel the services/products you no longer use or need.

Jamie G. avatar
Written by Jamie G.
Updated over a week ago

We're sorry to see you're wanting to cancel your account at NameHero!

We strive for 10/10 customer service and satisfaction so if there is anything at all we can do to help retain your business, please do let us know. Additionally, you may reach out to our team with any concerns, doubts, or feedback you may have.

Cancelling A Product Or Service

You can cancel a product or service inside your NameHero account at anytime. Prior to doing so, please keep in mind our Refund and Payment Policy.

To cancel a product or service follow these steps:

1. Login to the NameHero Client Area.

2. From the dashboard, click on My Cloud to view your active services:

My Cloud

3. Click on the product or service you wish to cancel:

plan

4. Click Request Cancellation under Actions on the side menu:


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Request Cancellation

5. Complete the cancellation request form:

Confirm cancellation
  • Form fields:

    • Briefly Describe your reason for Cancellation: Please type a few words explaining why you wish to cancel (i.e. no longer in business, upgraded, etc.)

    • Cancel Domain Renewal?: If your service has a domain registration associated with it, this option allows you the option to also cancel the auto-renewal on the domain. If you wish to keep the domain, do not check this box.

    • Cancellation Type: Select Immediate to have your product or service cancelled immediately. Select End of Billing Period to have your product or service cancelled when the next invoice generates for renewal.

6. Click Request Cancellation to complete your request.

Warning: Once this is completed your product or service will terminate per your requested cancellation type which will remove all data and files associated with your product or service. Please contact us immediately if you wish to withdrawal your cancellation request but please note we cannot guarantee the restoration of your data and you may incur additional charges to restore from backups.

Please note: If your account was setup within the last 30 days, and you would like to request a refund, you will need to then complete that request here. These requests are processed in accordance with our Payment Policy.

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