How To Submit A Support Ticket
Jamie G. avatar
Written by Jamie G.
Updated over a week ago

Submitting a ticket is one of the ways that you can quickly get ahold of our Hero Support Staff. Our goal at is to make your web hosting experience as easy as possible so you can focus on what matters, your website or business!

In this tutorial, we’ll show you how to submit a support ticket.

1) Login to the Name Hero Platform

2) After login, on the lower left, click on Support. A menu will open, then click on 'Open Ticket'

3) Select the area where you need help.

In this example, we are going to click Technical Support

4) Fill out the fields and click Submit.

You can also, use our Chat to talk to a Level 3 tech 24x7 or simply call us M-F 9-5 CST

If you use the Live Chat or decide to call us, please have your 'Support Pin' ready for verification!

A member of our support team will immediately follow-up with your issue.

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